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Online Orders FAQ’s
Our customer support lines are open Mon-Fri 9am-5pm. Click here to contact us.
WHEN WILL MY ORDER BE DELIVERED?
If the status of your order is pending paid, that means we still have to process it. Once we’ve processed the order, we will dispatch within 2 business days, and send it to DPD (our delivery partner). Delivery can take 2 – 4 business days in Ireland. Collect Orders are delivered to our stores are within the same time frame. Please await email confirmation from your Click & Collet store that your order is ready to collect.
HOW DO I RETURN A PARCEL?
WHEN WILL I RECEIVE MY REFUND?
I CAN’T SEEM TO CONTACT DPD?
If you have any issues with DPD tracking or issues with your delivery, please contact us at shoponline@rathnewpharmacy.
I AM HAVING A PROBLEM WITH A PRODUCT I PURCHASED ONLINE, WHAT SHOULD I DO?
If you have any issue with a product purchased please contact us at shoponline@rathnewpharmacy.
HOW DO I CHANGE MY DELIVERY ADDRESS?
Please contact our online team at shoponline@rathnewpharmacy.
WHAT SHOULD I DO IF MY PARCEL IS GONE MISSING?
If you are waiting for your parcel for a long period of time and tracking shows delivered, please contact online team at shoponline@rathnewpharmacy.