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Rathnew Pharmacy Refund/Exchange Policy

This refund/exchange policy does not affect your statutory rights.

With proof of purchase (within 14 days)

You can return purchases within 14 days (and once you have the original sales receipt). We can exchange your purchase for items of the same value, or we can give a store credit note or refund. The returned item(s) must be as new, in the original packaging and in a re-saleable condition. Some exclusions apply and are detailed below. All refunds are issued to the original method of payment.

With proof of purchase (14 to 28 days)

Should you wish to return an item(s) after 14 days, we will be happy to exchange for items of the same value or a credit note. Return must be accompanied by the original sales receipt. The returned item(s) must be as new, in the original packaging and in a re-saleable condition. *Exclusions apply and are detailed below.

Without proof of purchase

Unfortunately, items not accompanied by an original sales receipt cannot be accepted for refund/exchange.

Products excluded from our Refund/Exchange Policy

  • Digital Cameras, Laptops, Tablet PCs and other IT products
  • Rathnew Pharmacy Gift Cards
  • Prescription Medicines
  • Handbags

Online Store Returns Policy

Items purchased online can be returned to Rathnew Pharmacy store for a refund within 14 days of delivery. All refunds will be via card only, no cash refunds will be provided. Items returned must be as new, in the original packaging and in re-saleable condition. All returns to store must be accompanied by a copy of the delivery docket received with your order.

Refunds take approximately 3-5 days to process
You can also return online orders via Post/Courier to
Rathnew Pharmacy – Online Sales,
Unit 2 The Merrymeeting Centre, Rathnew, Co Wicklow, A67 T6T3

No responsibility can be accepted for items that are lost in transit so it is recommended that all items are returned via recorded delivery.

Repair Of Faulty Goods

Goods returned for repair will be assessed and/or repaired within a reasonable time frame. You may be provided with an indicative repair time. These times may vary due to reasons beyond both our control and the repairer’s, i.e. part availability or incorrect fault description.

You may be required to pay labour, assessment and/or freight fees if goods are determined to have been damaged by misuse or accident, or where your rights under the Consumer Protection Act 2007 or any manufacturer’s warranty do not apply. We may provide you with an indicative fee; this fee may vary due to reasons beyond our control.

If any goods that you return are capable of retaining user generated data such as files stored on a hard drive, images stored on a memory card, etc, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

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